Further to our recent discussion in relation to this laboratory's recommendation for the repair of faulty mortar joints and the procedures used by your organisation for the same, we considered your comments to resolve any problems that our standard recommendations may have caused, to accommodate your method of repointing, which we approve, we have expended the text of our reports adding the following:
We watched with trepidation as the cracks in both our interior and exterior walls grew, but after one phone call to Mark Tink we immediately felt reassured. Mark was able to come out that same day to inspect the cracking, and less than 24 hours later we'd received the quote.
I'm sure that compared to many of their other clients' requirements, our job was probably a relatively minor one, but Mark and Dave treated us like valued customers, answering all our questions - in person and via email - and offering us some great advice.
Professional, on-the-dot punctual, tidy, passionate and just really nice guys!
A note of appreciation regarding the work that you recently did on our property at Clarence Park.
On two occasions over the last four years I have had reason to use your expertise with regard to repointing a large area of brickwork, and recently removing salt damp damage (3 courses high) to the entire four walls of our home and replacing with suitable brickwork. The manner in which your trade staff carried out the work was exemplorary. Neat, tidy, cleared the site daily and trustworthy.
I have also passed on to the architect my complete satisfaction with your work.
We would just like to thankyou very much for the outstanding work that was achieved by you guys in restoring our brickwork.
This was a huge job and I cant believe the difference it has made. Your workers were very reliable, did a great job and cleaned up exceptionally once the job was completed.
Thank you once again
We are extremely happy with the re-pointing and damp proofing works done by Mark and his team. Friends have commented that the mortar restoration work has taken years off my house.
Also, with the damp proofing, I don't have to worry about stability of my mortar anymore.
Thank you !
Thank you. Adam & Co. were very professional and I will recommend your company to others.
I will arrange payment via direct transfer to the BSB/Account details provided on the invoice
Thanks again for you very professional service. Haven't seen the job in the daylight as yet but what I can make out it looks great.
Your workers were very courteous to my wife and very professional. They cleaned up to a very high standard.
I will recommend your services if asked to do so.
IN PURSUIT OF EXCELLENCE
“Customer Satisfaction is our goal. When we are awarded a contract it is the policy of this company and our onsite staff to produce a finished product that is 2nd to no-one in excellence.
Brickwork Restoration will do it better because we do care about the client, our work quality and the end result of the work that we are doing.”